Troubleshooting and Database Errors

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If you get an error like "DBISAM Engine Error #11013" there are two possible causes:

•An antivirus/security tool blocking CHS access to it's database file.
•The CHS configuration/database files being on a network drive.

 

For more information see: http://www.donationcoder.com/forum/index.php?topic=25938.0

 

 

SOLUTION 1: Add the CHS \Database and Database\Temp directory to your antivirus exclusion list so that your antivirus engine does not lock these files.

 

These directories will be in your config directory for CHS, which is located by default:

•on Windows Vista and Win 7: \My Documents\DonationCoder\ClipboardHelpAndSpell\Database\ and \My Documents\DonationCoder\ClipboardHelpAndSpell\Database\Temp\
•on Windows XP and earlier: \Program Files\ClipboardHelpAndSpell\Database\ and \ProgramFiles\ClipboardHelpAndSpell\Database\Temp\

 

SOLUTION 2: Add CHS to the allowed list of your security application.

 

SOLUTION 3: If your documents are stored on a network drive, edit the ConfigDir.ini file in your C:\Program Files x86\ClipboardHelpAndSpell directory, and set the configuration path to a local directory.